Today’s episode has the potential to radically shift the way you think about, and treat your customers, and as a result the way your team does as well.


Randy Cohen is the founder of, and he’s been a personal friend of mine here in Austin for the past five years, and there’s two things you’ll notice about Randy the moment you meet him…


He’s always in a great mood, and he genuinely cares about the people he’s with.


Over the past 20 years, he’s grown TicketCity to a $100,000,000 company which is an incredible feat, but what really rocked my world, was the length that Randy is willing to go to, in order to ensure his customers are happy.


The stories he shared will forever change the way I think about customer service, and I have a feeling they’ll do the same for you as well.